Customer Service: Everything at your fingertips

We want to make every experience you have with us rewarding and satisfying. Our team is here to help you manage your ShopSmarter membership and answer any questions you may have.

How ShopSmarter Works

How to Save with ShopSmarter

As a ShopSmarter member, you can save on practically all of your online purchases — quickly and easily. Just scroll down for full details on how all of your benefits work, or click any benefit link to jump right to those details.

10% Cash Back

Coupon Offers

Special Offers


10% Cash Back

Just follow the steps below to earn 10% cash back on your online purchases at over 1,000 stores:

  1. Find whatever store you want via our Home page.
    • Locate a participating retailer, such as Walmart, via our search tool;
    • Use the "See All Retailers" link to check out the full list of participating retailers; or
    • Choose any store in our "Top Cash Back Brands" and "Recently Viewed" sections.
  2. Click the "Visit Store" button on your preferred retailer's ShopSmarter page.
  3. When the browser window opens from that click, just shop and complete your purchase in that window.

That's it! Once the retailer notifies us of your purchase, we'll apply 10% of your purchase sub-total (i.e., minus taxes, shipping and handling, and other charges) to your Savings Center.

You can also use our search tool to shop for specific products sold at any of the 1,000+ stores in our network — you’ll earn 10% cash back on those purchases, too.

  1. Enter a description of the product you want in the search bar. The description can be as general or as specific as you want; for example, you might:
    • Type in a category term, like "yoga gear";
    • Use an exact description, like "Gaiam Tree of Life Yoga Mat"; or even
    • Enter a SKU (stock-keeping unit) number, like "01871353043," to look for a specific item.
  2. Check out the search results. You can further limit your results according to price, category, brand (e.g., Gaiam), or store (e.g., Kohl’s) via the search filters in the left-hand column.
  3. Click any "Go" button to see more detailed product information from a specific store or to compare prices across several stores.
  4. Click any "Visit Store" button to open a new browser window and go straight to the product page on that store’s website.
  5. Use that browser window to shop on that store’s site and complete your order. Remember: You don’t have to limit your purchase to that item — or even buy that particular item. As long as you use the browser window that opened on your “Visit Store” click, you can add whatever you want to your cart and still qualify for 10% cash back on your purchase.

Whenever you choose to shop, we'll add your 10% cash back earnings to your Savings Center once the retailer informs us of your purchase. That usually occurs within 5-7 business days, or as soon as your order ships. If for whatever reason one or more of your items is back-ordered, cash back processing could take a bit longer. Either way, we’ll send you a check for your total cash back earnings every month you shop and save with ShopSmarter.

IMPORTANT: To be eligible for 10% cash back, your purchase must be made using the browser window that opens when you click the retailer's "Visit Store" button on ShopSmarter.com. That will allow us to confirm your purchase and apply 10% of it to your Savings Center account.

By shopping through ShopSmarter links, you can claim up to $1,000 every membership year in 10% cash back earnings!

For detailed information about your 10% Cash Back benefit, including eligible purchases, how each 10% cash back amount is determined, and much more, please be sure to check out our Terms of Service.

Coupon Offers

As a ShopSmarter member, you have access to exclusive savings opportunities, including free shipping, percentage-off discounts, and other deals, right at checkout, through our retailer coupons. Here’s how to save:

  • Find your preferred store from our Home page.
    • Locate a participating retailer, such as Walmart, via our search tool;
    • Click the "See All Retailers" link to check out the full list of participating retailers; or
    • Choose a store in our "Top Cash Back Brands" and "Recently Viewed" sections.
  • On your chosen store’s ShopSmarter page, click "Visit Store" on the coupon you want to use. Copy the coupon code and/or follow whatever other instructions are provided.
  • Use the browser window that opens when you click “Visit Store” to shop as you normally would.
  • Complete your order in that browser window and enter your chosen coupon code(s) as needed.

The stores in our network offer new coupon deals almost every day, so you’ll want to check in regularly to take advantage of the latest savings! With ShopSmarter, you’ll enjoy unlimited access to our exclusive retailer coupons all year long!

For complete information about your Coupon Offers benefit, including participating retailers, restrictions, and more, please be sure to read our Terms of Service.

Special Offers

The Special Offers page is your one-stop spot for exceptional savings on top products and services. To claim a special offer with ShopSmarter, just follow the steps below:

  1. Go to your Special Offers page, now visible in the main menu next to “Savings Center”.
  2. Browse available offers until something catches your eye.
  3. See something you like? Just click “Learn More” to see more details about the offer. On the pop-up that appears on your page, click “Get Offer” to continue. You’ll be redirected to the retailer that’s hosting the offer.
  4. Once you’re on the retailer’s site, claim the offer by making your purchase as normal.

If you see an offer you like but want to claim later, you can save the offer by clicking the star on its tile. All your saved offers can be viewed in the “My Saved Offers” tab on your Special Offers page.

The offers you purchase via the Special Offers page are not yet eligible for cash back and will not be tracked in your Savings Center.