Frequently Asked Questions

General Membership Questions

ShopSmarter is an online shopping program that offers consistent 10% Cash Back to help you save more on everyday purchases. Members can earn unlimited Cash Back at 1,000+ stores and access verified coupons and exclusive offers on select products and services.


ShopSmarter was built to help you collect year-round savings on the purchases you already make, so you can keep shopping online without the stress and build valuable savings for the road ahead.


Being a ShopSmarter member is like having a coupon for 10% off at your favorite stores every day of the week. Just sign in to ShopSmarter before you shop to earn 10% Cash Back at stores like Walmart, Target, Macy’s, Best Buy, Bed Bath and Beyond, and 1,000+ more. You can also browse hundreds of online niche and specialty stores available in our Cash Back network. As long as you shop through ShopSmarter, you can earn unlimited Cash Back on the purchases you already make.


ShopSmarter takes the guesswork out of online shopping — meaning you don’t have to spend hours on end searching the web for the best coupons and deals just to get $1 or $2 off your purchase. Our deals are accessible in one, organized place for each store, plus you can browse all active deals or filter by deal type if you’re looking for a specific way to save.


Even better, you can boost your savings on almost every purchase by stacking deals on top of your Cash Back earnings. ShopSmarter deals are always verified and come from the online stores themselves. Plus they’re updated daily so you can shop confidently with the latest free shipping offers, percent-off coupons, BOGO discounts and more.


ShopSmarter takes the privacy and security of every member seriously. Our program complies with all guidelines by the Payment Card Industry Security Standard (PCI DSS). We use the highest level of encryption technology to safely protect all payment and personal member data.


We partner with third-party service providers that use the most advanced security measures. Our in-house Security Compliance team is dedicated to protecting your information every day and continues to search for ways our program can implement even more layers of security.  


When you use ShopSmarter to make a purchase at any of our 1,000+ online stores, 10% Cash Back is automatically added to your Savings Activity. We mail you a check for your 10% Cash Back earnings every month, so you can get paid for the savings you earn on a regular basis, year-round. You’ll know how much you’re getting paid before each check arrives and we’ll let you know when it’s on its way, so you can keep your eyes peeled.


On top of everyday access to 10% Cash Back, your membership includes exclusive offers at select stores and on select products and services. Look for deals labeled ‘Exclusive Offer’ to get member-only savings you can’t get anywhere else.


You can also use ShopSmarter deals to grab extra savings on top of the Cash Back you earn. Our deals are store-verified and updated daily. You can even browse deals by category, like Free Shipping, Buy One Get One, Percent-Off and more.


Learn more about the ShopSmarter membership.


Our award-winning Customer Service team is available to help you  24 hours a day, 7 days a week. Here’s how you can get in touch with us at ShopSmarter: 

  1. Use the form on our Contact Us page

    Visit our Contact Us page and use the form provided to submit your inquiry. Customer Service will review your submission and respond to the email address provided in the required field.

  2.  Send a direct email to Customer Service.

    You can email our Customer Service team directly at If you’re a member, be sure to include your name and zip code so we can pull up your information as quickly as possible.

  4.  Call Customer Service by phone, toll-free.

    You can also reach our Customer Service team and speak to a live representative by calling our toll-free number at (800)-254-6536.

If you’d like to cancel your ShopSmarter membership, you can do so by signing in to your account and cancelling on your own, or you can contact Customer Service for assistance. You’re free to cancel your ShopSmarter membership at any time — no questions asked. See below for more information on how to cancel:

How to Cancel Your ShopSmarter Membership

Sign in to complete a self-cancellation:
  1. Sign in to your ShopSmarter member account with your email address and password at
  2. Click the 'My Account' tab on your member homepage and select 'Account Settings' from the drop-down menu.
  3. Select 'Cancel Membership' from your Account Settings.
  4. Finalize your cancellation request by clicking the button provided.
Call Customer Service by phone: You can contact a ShopSmarter Customer Service representative by calling our toll-free number at 800-254-6536.
Email Customer Service: You can cancel your membership by emailing your request to Someone from our team will initiate your cancel and you'll receive a confirmation email once your cancellation is complete.

Visit our Contact Us page to send Customer Service an email directly from our site.


IC *SHOPSMARTER.COM is the billing descriptor shown on your credit or debit card statement when you’re billed for your introductory trial and the monthly cost of a ShopSmarter membership.


If you have questions about a charge you received from ShopSmarter, please call Customer Service at 800-254-6536 or use the form below. We will be happy to answer your questions and help however we can.


Our award-winning Customer Service team is available 7 days a week, 24 hours a day. If you choose to contact us by email, someone from our team will typically respond within 24 hours.


Visit our Contact Us page to send Customer Service an email directly from our site.

Join now and start earning 10% cash back every day!