Frequently Asked Questions

Cash Back

As a ShopSmarter member, you can earn unlimited 10% Cash Back from 1,000+ stores in our network. To earn 10% Cash Back with ShopSmarter, simply click on any of the deals offered on our site or use the ‘Shop Now’ button on the ShopSmarter store pages.


Once you’re ready to shop, we’ll open the store’s website as a new tab in your browser. To earn 10% Cash Back on your purchase, just shop like you already do within the new tab that opens.


Before finalizing your purchase, be sure to check the Cash Back Restrictions listed on every ShopSmarter store page to confirm your purchase qualifies for Cash Back.


Once your purchase is confirmed, the store lets us know you made an order within 5-7 days. Then, we take 10% of your order subtotal and automatically add it to your ShopSmarter Savings. Every month, you’ll get a check for the 10% Cash Back you earned from the previous month.


There are a few reasons why your purchase wouldn’t be eligible for 10% Cash Back:

  1. Your purchase wasn't completed in the new browser tab.

    When you click to visit a store on ShopSmarter, the store’s website will open as a new tab in your browser. To successfully earn Cash Back, you must shop and complete your purchase in the new tab that opens. Otherwise, we won’t be able to track your purchase or offer you Cash Back.

    This can also happen if you type a different URL into the new browser tab, or if you use the new tab to shop multiple sites without returning to ShopSmarter between each visit.

  2. Your purchase was returned to the store.

    If you return a purchase made through ShopSmarter, you’ll no longer be eligible for Cash Back on that purchase. Once the store processes your return, we’ll receive notification that your purchase is no longer active.

  3. You chose to pick up your purchase in-store.

    Not all stores on ShopSmarter are eligible for Cash Back on in-store pickups. Be sure to check for the “In-Store Pickup” icon on the store page before clicking through to make your purchase.

  4. The store you shopped at has Cash Back Restrictions.

    Some stores have certain restrictions that prevent us from offering 10% Cash Back. Be sure to check the store page for any Cash Back restrictions before clicking through to the store’s website.

  5. You used an external browser extension or coupon.

    Using external browser extensions and coupons from other shopping programs interferes with our Cash Back process. To earn 10% Cash Back on your purchase, avoid using external discounts from other programs alongside ShopSmarter.

  6. You purchased an Apple product.

    Unfortunately, we’re unable to offer Cash Back on Apple products purchased from any store on ShopSmarter.

For more information on why your purchase was not eligible for 10% Cash Back, please refer to our Terms of Service.

Yes, but not every store on ShopSmarter is eligible for Cash Back on in-store pickups.

An eligible store will show the “In-Store Pickup” icon on its store page. Be sure to check for the icon on ShopSmarter before selecting the In-Store Pickup option at checkout.

Your Cash Back amount for every eligible purchase is determined by calculating 10% of your order subtotal. Your subtotal is the total cost of your purchase minus taxes, shipping and handling, and any other fees added to your order at checkout.

If you use any coupons or promo codes at checkout, we calculate your 10% Cash Back using your new subtotal, after any discounts are applied.

If you've completed the claim process but haven't received your Welcome Bous, a few things could have happened:

  1. It usally takes 3-6 weeks for your Welcome Bonus claim to process before we're able to send you a check. If your claim was submitted less than 6 weeks ago, please allow more time for your claim to finish processing.
  2. You must claim your Welcome Bonus within 30 dyas of joining ShopSmarter. Unfortunately, you won't be able to claim your Welcome Bonus if more than 30 days have passed since you joined.
  3. After entering your purchase information during the claim process, you must email your proof of purchase to If you enter your purchase information but do not send your proof of purchase, we won't be able to process your claim and mail you a check.

If you're still unsure why you haven't received your Welcome Bonus, please feel free to reach out via our Contact Us page or call us at 800-254-6536.

Every month, you’ll receive a check for all your approved Cash Back earned in the previous month. You can visit your Savings page to see your membership year Cash Back total, your Savings Activity, and the amount of your next payout. Plus, you’ll get an email when your Cash Back check is on its way, so you’ll always know when to look for it in the mail.

Payout Calendar

For any eligible purchase made in a given month, Cash Back for that purchase will be paid out on the 15th of the following month.

For example, if you make a purchase between January 1-31, your Cash Back for that purchase will be paid out on February 15th. If you make a purchase on February 1, your Cash Back for that purchase will be paid out on March 15th.

Pending: means a store you shopped at let us know you made an eligible purchase and that it’s been shipped to you.

Paid: means the Cash Back you earned on an individual purchase was approved and sent out to you as part of your monthly Cash Back check.

Declined: means a purchase you made is ineligible for Cash Back, due to Cash Back Restrictions or limitations defined by the store.

Join now and start earning 10% cash back every day!